What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — your name, contact information, and the payment method you choose to use. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and wallet identifier linked to that transfer.
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We do not store your full mobile banking PIN or password. We use this data to verify your identity, process your deposits and withdrawals, and respond to account queries through our support channels. We also collect device and session data — browser type, IP address, and
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pages visited — to keep your account secure and detect unusual access patterns. Cookies help us remember your preferences and keep your session active while you browse the lobby. We do not sell, rent or share your personal data with marketing third parties. Data may be
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shared with payment processors such as bKash, Nagad and Rocket only to the extent needed to complete a transaction. Retention periods depend on account status and applicable legal requirements in your eligible region. If your account is closed, we keep necessary records for the period required
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by applicable rules, then delete or anonymise the remaining data.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.